Green Lane, Pennsylvania – April 16, 2014 – SLM Facility Solutions Nationwide, which sources and manages a variety of competitively priced facility management services with a national network of over 12,000 licensed and insured vendors, was recently awarded the 2013 Resources Services Pinnacle Award from Restaurant Supply Chain Solutions (RSCS) during their KFC brand conference in February.
“SLM did an amazing job last year handling customer service issues extremely promptly, was proactive in all situations whether dealing with franchisees or RSCS team members, and followed all eight criteria to improve service levels,” said Cindy Dahl, Facility Services Manager at RSCS.
RSCS eight criteria for the Pinnacle Award include: Exceptional customer follow-up and follow-through and 24-hour turnaround of sales leads and service issues for RSCS Resource Services and their customers; value-added discount services for the Yum! Brands systems (right price/discount, correct product offering and simple process to obtain service/product); timely submission of sourcing/directory fee payments to RSCS Resource Services ; quarterly vendor participation reports sent to RSCS Resource Services; adherence to directory, email and other marketing deadlines set forth by RSCS Resource Services; one point of contact for the Yum! Brands system for communication with franchisees; proactive in keeping in contact throughout the year with RSCS Resource Services; and proactive annual reviews of account with RSCS Resource Services
“It is always an honor to be recognized by your peers and your customers for an achievement, and all of us at SLM are honored to have received the 2013 Resource Services Pinnacle Award from RSCS,” said Susan Daywitt, Founder and Chief Executive Officer of SLM. “To be recognized by one of the largest purchasing cooperative in the quick-service restaurant industry, the exclusive supply chain management organization for Yum! Brands and its three national restaurant brands KFC, Pizza Hut and Taco Bell, is a milestone for our entire team at SLM.”
About SLM Facility Solutions Nationwide:
SLM Facility Solutions Nationwide provides facility service solutions in the fields of waste and recycling, grease trap pumping/jetting, plumbing, cooking oil removal, kitchen exhaust cleaning and sustainability consulting. SLM bids, analyzes, customizes reports, pays vendor bills monthly and guarantees the accountability of its staff in all that is required of the team. Available nationwide, SLM’s services reduce client costs an average of 25 percent. SLM partners with facility managers to assure their properties run smoother to enhance profitability. SLM Facility Solutions Nationwide is the chosen management provider of many businesses, retail companies, and high-profile restaurants nationwide, with over 15,000 clients from coast to coast and more than 12,000 partners in its nationwide preferred vendor program. Additional information on SLM is available at http://www.slmwaste.com.